How Do I Get a Replacement Assurance Wireless Phone?

Nowadays, a telephone is a communication tool that cannot be separated from human activities. In a way, it shortens the time and narrows the distance between us when it comes to sharing information. The shape and type of the telephone also vary. Some are connected to the wiring system, some use Wi-Fi technology. The later gives you the flexibility to walk around the house while on the phone. No need to stay at one point. This time, we will focus on wireless phones and all matters related to them. These include things that must be considered if you want to get one with a replacement warranty. It’s safe to say that we all need it. So, the question “How Do I Get a Replacement Assurance Wireless Phone?” is more than just a question.

What is Wireless Phone Service?

Wireless Phone service is a service that allows a telephone to be connected to a cellular network. It works as if it were a cellphone in general. If usually, the package offered for mobile phones is quite expensive, Wireless Phone service starts from as low as 10 USD per month. For unlimited telephone access, which is not shared by other cellphone packages, it’s only around 20 USD per month.

Usually, wireless phones are linked to the Lifeline Assistance program that has been started by the US government since 1985. This program is aimed at lower-middle-class people who have low incomes. With this, they can communicate and fulfill their rights as citizens. The package is indeed cheaper than the cellphone package in general. Besides, it provides free tools to individuals or families that have been approved under the United States Federal Communications Commission.

In the United States, this Wireless Phone service is offered under various names, such as Home Phone Connect from Sprint Nextel, T-Mobile USA, AT&T Mobility, Verizon Wireless, Ting Inc., and Straight Talk.

Getting a Wireless Phone

How do you get a wireless phone? Are all citizens entitled to this program? Surely many people have wondered about this. Especially, knowing the fact that the government provides free wireless phones to the public. There are some rules and restrictions for Lifeline telephone services. And while not everyone qualifies for this program, those who have financial problems are most likely eligible.

How Do I Get a Replacement Assurance Wireless Phone

Several points are required to be accepted for the Lifeline Service. You should be eligible for at least one of the followings:

  • Federal Public Housing Assistance or Section 8
  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Veterans Pension or Survivors Pension

If you are a residence of a reservation, you can also be eligible for this program. You should be a part of at least one of the followings:

  • Bureau of Indian Affairs
  • Temporary aid managed by the tribe for families in need
  • Tribal leaders (especially those who meet the income requirements)
  • Food distribution program regulated by the tribes

Facing Problems with Wireless Phone

Sometimes unfortunate things may come at any time. You may lose your wireless phone, have it stolen by irresponsible people, misplace them or simply just break it. That’s when you need a replacement. You can follow the steps below to replace a lost or stolen wireless phone:

Contact the provider

Each provider should have different procedures and methods. However, the general requirements are usually the same. First, you need to contact the provider through the right channel to get the right help.

Report what happened

Once you’ve managed to contact the provider, you’ll be asked to make a report. When giving a report, make sure to deliver the information in details, so the provider can quickly handle the case you are experiencing.

Request to deactivate the service

When a cellphone is lost or stolen, there’s a possibility that your number will be misused by irresponsible people. Disabling services on the lost number temporarily are the best way to prevent unwanted things from happening.

Request a new phone

After all the mechanisms are done, you have the right to request a new cell phone from the provider. Unfortunately, not everyone can get a replacement for free. That’s why the first answer to “How do I get a replacement assurance wireless phone?” is to find the right provider.

Wireless Phone Replacement Providers

Several service providers offer free replacement. This service is already regulated by local regulations, which makes it very popular among citizens of the world. Besides, it is a promising market for business communications. And that is why we can benefit from plenty of options available out there. Let’s take a look at some of the best!

Verizon Wireless

Verizon Wireless is one of the top cell phone service providers in the United States that uses its own network. This service provider is perfect for big data users, especially for those who have more than one telephone line. They offer coverage across the country along with high-speed 4G internet services for customers. Verizon is a leader in technology with the 5G ultra-wideband cellular network that has just been announced in parts of Chicago and Minneapolis and more than 30 other cities throughout 2019. The Verizon offers Apple, LG, and Samsung products, along with Google Pixel.

Verizon Wireless provides easy access to people who need to replace a wireless phone device as long as it meets the specified requirements. Wireless Phone Protection is a program that provides a replacement for lost or damaged devices. The reimbursement is carried out by Liberty Insurance Underwriters Inc. or one of its insurance company affiliates, namely the Asurion Insurance Service. To know more about Verizon, you can read Verizon Internet for Low-Income Families.


This list will not be complete without mentioning AT&T. This company provides a service that is well protected and uses its own network. In addition to extensive national coverage, it offers discount bundling options for customers. AT&T has also added 5G services in 19 cities, but the service seems to be restricted to cellular hotspots. This provider offers all the latest technology, including Apple, Samsung, and LG brands. Google products are not available.

If you use AT&T for your wireless phone service that you lose or get damaged, you might be able to get a replacement at no cost. There are 2 methods for changing wireless phones: exchanging cell phones with warranties and making insurance claims.


T-Mobile offers great value of unlimited packages for its users, especially when compared to competitors. When T-Mobile is equipped with its own network and offers LG, Samsung, and Apple phones. The best choice is for those over the age of 55 years because the company offers discounts on T-Mobile ONE unlimited packages for one or two lines. Even though users under 55 don’t get those special packages, the overall prices are cheaper than other companies. Unlimited data packages, telephone, and text are all included.

For those who want to replace their wireless phone at T-Mobile, you can call 1-800-937-8997. And you will be assisted by professionals for the problem you have.

Virgin Mobile USA

Wireless Assurance is a program under Virgin mobile phones. Virgin Mobile USA collaborates with the federal government to offer assistance services for low-income families in the United States. The Wireless Assurance Program from Virgin Mobile is a part of the Lifeline Assistance program. This program offers free or cheap cell phones to eligible low-income residents. This free plan includes unlimited calls and texts in the United States and 2GB high-speed data every month. Wireless Assurance phone replacement service has spread widely to various states such as Nevada, New Jersey, New Mexico, West Virginia, and 40 other states.

If you buy a new wireless phone, it is subject to a factory limited warranty. This is usually valid for at least 12 months from the date of purchase. If the cellphone doesn’t work due to a manufacturing problem, you can exchange it for a new cellphone. However, please note that this only applies if the problem occurs within 60 days since purchase.

US Cellular

United States Cellular Corporation, or more familiarly known as US Cellular, is a cellular network operator that owns and operates the fourth largest wireless telecommunications network in the United States. US Cellular was formed in 1983 as a subsidiary of Telephone and Data Systems Inc. It currently serves 5 million customers in 426 markets in 23 US. And it is growing very rapidly to date. The company is headquartered in Chicago, Illinois.

US Cellular offers a service called Device Protection+ which gives peace of mind to its wireless device customers. What does Device Protection+ cover? Almost everything. If something unexpected happens, you can submit a claim and receive a free replacement. After your claim is approved and if the replacement is available, you will get it delivered the next working day. Device Protection+ covers all devices and accessories included in each purchase of the original device. However, they only cover the following incidents:

  • Drops, spills, and cracked screens
  • Accidental damage – including liquid damage
  • Losses
  • Thievery

Safelink Wireless

Safelink Wireless is a service that supports Lifeline, operated by a subsidiary of TracFone Net10 Wireless. Lifeline is a government benefit program that subsidizes telephone services, only to low-income or disabled consumers. This service is non-transferable and is limited to one Lifeline telephone line or home telephone per household. Lifeline is funded through the Universal Service Fund.

How Do I Get a Replacement Assurance Wireless Phone

Customers can apply for services using the SafeLink web page, by fax, or by mail. There are packages offered by Safelink for its customers. The package has a limited quota, which if the customer exceeds the allocation of usage, cannot use the service until the beginning of the following month. Unless the customer purchases an additional package. Customers can use the TracFone airtime card, including promotions for free telephone bonus minutes. In California, SafeLink customers receive unlimited domestic calls and texts, plus 3 GB of data per month.

Q Link Wireless

The Q Link Wireless is an American based telecommunications company that provides free wireless services to American consumers who meet Lifeline requirements. Q Link serves the Lifeline Program in several states. So, what happens if your phone is lost or stolen? Q Link already has a solution to this problem. However, the telephone number must be activated as soon as possible within 30 days before the incident occurs. This is to make sure that the service is still going.

Q Link Wireless offers you to replace it with the latest Q Link smartphone. For 25 USD, users will get discounts from the latest mobile devices. They come with unlimited bundling packages for 1 month and an extra 1 GB. Users will not be charged an activation fee. And the SIM Card is also available if needed. You can still keep your Q Link number and enjoy Lifeline services from your current cellphone. Read more about this on What Kind of Phones Work with Q Link Wireless.

Boost Mobile

The Boost Mobile is a wireless telecommunications brand used by two independent companies in Australia and the United States. Boost Mobile was originally founded in 2000 by Peter Adderton in Australia. In Australia, it is operated by Boost Tel PTY Limited using the Telstra wireless network. While in the United States, it is operated by Boost Worldwide, Inc., a subsidiary of T-Mobile USA. The Boost Mobile uses the T-Mobile network to provide wireless services to consumers in the United States.

As an effort to attract customers from other wireless operators, Boost Mobile announced a limited-time promotion. It offers discounted telephone and free tariff packages to customers who switch their numbers from competing service providers. This promotion underlines the increasing demand for prepaid wireless service providers, which are often more affordable and do not require credit checks. This Boost Mobile policy is similar to that offered by its parent company, Sprint, for several months.


Regardless of all the offers and amenities offered by the wireless phone service provider, there is one thing to keep in mind. You must have a good grasp of the provider terms and company policy for warranty replacement of the device. All providers offer attractive deals and promotions to each other. There are also types of replacement claims: a factory default guarantee and insurance claims.

Make sure that when applying for a device replacement, you should meet a team of professionals to ensure that the new device can be applied without any hindrance. If you ask for a replacement while the device is no longer guaranteed, there may be an additional cost. To answer your initial question, “How do I get a replacement assurance wireless phone?” is simple. Contact your provider now, before the incident occurs. Ask all the information you require and take notes of what you may need to recall in the future.

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